Security

You have to be very careful on the phone. My ideal customer calls up and says, "Hi, how are you? Can I make an appointment?" And I say, "Sure, when would you like to come? Two-thirty? Fine! I'll see you then." Just like I was a therapist, and the client is calling for an appointment. That's what I like to do.
    If somebody gives me trouble on the phone, I am very firm when he comes over: "Please do not do that again. It jeopardizes me, and if you want to do business with me, you don't talk on the phone, period, except to ask if you can come over and see me."
    Every time I meet a new customer, I give him this sheet:

HOUSE POLICIES

It is hoped that these terms will be acceptable to you, and that we will develop an association of mutual trust and respect. I regard our business transactions as high energy

exchanges and look forward to enjoying a long lasting relationship from which we will both benefit. I see myself as a person of integrity and aim to operate honestly and fairly.

Business is by appointment only. Call anytime to set up an appointment. If I'm out you will get my answering machine that will tell you when I expect to return, and will take any message you'd like to leave.

Do not discuss business on the telephone Make an appointment and we will discuss it in person.

Do not give my name or phone number to anyone without an okay from me beforehand. The protocol that must be followed for introductions is as follows: Only after I feel that a stable rapport has been established between you and me will I be open to meeting your friend(s). Then I will want to talk to you about how you met them, etc., before you make the introduction.

If people are waiting for you outside, be sure they are parked or hanging out in a place where they cannot see which house you enter.

Never point out this house or anyone you meet here to anyone, ever, no matter how tempted you may be.

Don't write anyone's name or phone number on this piece of paper.

Come alone unless special arrangements have been made in advance for you to bring someone with you.

Transactions are on a cash only basis. However, food stamps or barter may be used as a medium of exchange if arranged in advance.

You may reserve any item to be held for you for 24 hours.

Returns are generally discouraged. If you have any doubts, try before you buy. If you are buying for someone else and they don't like what you have selected for them, this

is for you and them to resolve. In this kind of transaction you should plan in advance on taking responsibility as your friend's supplier.

The following items are not presently, and will never be sold here: coke, speed, tranquilizers, Quaaludes, opium, barbiturates, smack, or any addicting substance—nor will any introductions be arranged involving these items.

    All this is necessary. Nobody thinks he'll get busted, just like women think they won't get pregnant, that it only happens to other people. Well, it's a fact of life. They do come, and they do put you in handcuffs, and they do take you off to jail.
    That's why you don't come to see me without an appointment, and you don't appear at the door with a stranger, with somebody I haven't met. I'm not open to meeting your friends before you introduce them. You don't pass out my number saying that this is a great dealer; I don't want calls from strangers saying, "Jane told me to call."
    Most dealers and growers I know are fairly paranoid about participating in public organizations that have anything to do with dope. If they participate at all, it's by sympathy or sending money.